Services for Australians Overseas
We assist Australians overseas within the limits of the Consular Service Charter.
Our capacity to assist is influenced by local laws and conditions, international rules governing consular work, and by the cooperation offered by persons and organisations. Due to the current COVID-19 measures we cannot get 'out and about' in our usual way, however we continue working hard behind the scenes to assist Australians in Chile and Ecuador.
Remember, all Australian citizens are expected to take personal responsibility for their own travel, safety, financial and behaviour choices overseas. This includes obeying laws of the country you are visiting. More information is available on www.smartraveller.gov.au.
24-hour consular emergency helpline
- Phone: +61 2 6261 3305
- SMS: +61 421 269 080
- Phone: 131 232
Travel information for Australians
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at https://www.dfat.gov.au/about-us/corporate/privacy/Pages/privacy or by requesting a copy from the Department.
As of 01 July 2015, all Australians citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport. Please contact us on +56-2 2550 3500 (Consular Section) for further advice or to make an appointment to lodge your application.
Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment.
In addition, we would like to advise that an ‘Overseas Surcharge Fee’ will be applied to passport applications lodged overseas on or after 1 July 2015. The fee for adult (including senior) applications will be AUD$100 and for child applications will be AUD$50.
Where to get help in Ecuador
Australia does not have an embassy in Ecuador. By agreement between the Canadian and Australian governments, the Canadian Embassy in Quito provides consular assistance to Australians in Ecuador. This service includes the issuance of Provisional Travel Documents.
Australia has a Consulate in Guayaquil, Ecuador, headed by an Honorary Consul, which provides limited consular assistance to Australian citizens, but does not include the issue of Australian passports.
Edificio SBC Office
Center – Oficina 1 – 14
Living in Country (useful external links)
Authentications and Apostilles
As of 31 August 2016, all Australian public documents (i.e. birth certificates, marriage certificates, university degrees, court documents, etc.) to be presented in Chile MUST comply with the official Apostille process.
Private documents (i.e. affidavits, bank records, driver licence renewals, etc.) will continue to be witnessed/legalised/certified in accordance to the Australian Notarial Act 2005.
A gateway to information about Australian benefits, payments and services.
Returning to Australia
Handy information for Australians or residents returning from a holiday or moving back to Australia.