AUSTRALIAN EMBASSY, SANTIAGO, CHILE
VISAS AND IMMIGRATION SECTION
LOCALLY ENGAGED INTEGRITY MANAGER
The Visas and Immigration Section requires a bilingual (spoken and written) (English and Spanish) candidate to fill the position of Locally Engaged Integrity Manager (LEIM).
This position is a designated security assessed position. Applicants must be Australian citizens or eligible to acquire a valid security clearance i.e. citizens of Canada, United Kingdom, United States of America or New Zealand. Loss of a security clearance at any time will lead to termination of employment.
If you are interested in applying please note the following:
• Applications addressing the Selection Criteria and Curriculum Vitaes/Resumes in English must be sent by email to [email protected]
• Applications must be received by 23.00 (local time) on 21 August 2012.
• Only shortlisted candidates will be contacted.
• The Embassy will arrange visas or work permits for this position.
• The successful candidate will be expected to commence shortly after selection.
• The successful applicant will need to be a team player, and willing to be flexible in taking on a broad range of tasks.
• Applicants must address the reasons why they meet the requirements as set out in the relevant Position Description.
LOCALLY ENGAGED INTEGRITY MANAGER
POSITION DESCRIPTION
The LEIM provides integrity support to visa officers and other operations staff to manage risk in applications received from the countries managed by Santiago. They analyse and report on visa caseload and malpractice and contribute to the knowledge and understanding of integrity risks in the Americas region. The LEIM is responsible for maintaining an information database for the purposes of monitoring, analysing and reporting on integrity risks and trends in the visa caseload and assisting the Post maintain and develop networks with key stakeholders to support integrity within visa processing. They manage a high volume workload with limited supervision including the referrals caseload. The LEIM reports directly to the PMO. Occasionally, the LEIM is required to travel and/or attend work out of regular hours.
Duty Statement
In accordance with Workplace Diversity; Work, Health and Safety; and Industrial Democracy principles and practices:
1. Develop and maintain systems to monitor unusual trends and developments in visa caseloads and provide regular reporting on integrity activity, performance and caseload trends.
2. Conduct regular caseload sampling, testing and quality audits to build risk profiles and other information products to enable staff to target cases of concern and develop and implement improvements in caseload management processes and procedures.
3. Identify, investigate and report on integrity concerns involving organised and ad hoc visa malpractice which may include liaison with other Posts, embassies and security agencies where relevant and appropriate.
4. Support operational staff by providing ongoing integrity support and advice and to ensure that the full range of integrity tools are being used effectively and in accordance with agreed standards.
5. Provide integrity support to onshore processing centres by managing referrals and related tasking including the development of environmental information as appropriate.
6. Contribute to the identification of training needs and deliver training in relation to integrity to DIAC staff. This includes identifying existing training material, or in collaboration with colleagues developing new training material as required.
7. Contribute to the ongoing development and maintenance of a network of contacts and information sources to access broader DIAC, Australian Government and host Government information resources on developments, trends and issues related to visa fraud and malpractice. This can include contacts within organisations such as banks, education institutions and licensing bodies to assist in document verification.
Capabilities
Essential
1. A sound understanding of Australia’s visa processes and the environment in which they are applied.
2. A sound understanding of DIAC’s information systems.
3. Ability to undertake complex research and analytical tasks.
4. Ability to carry out investigations of moderate to high complexity. This includes an ability to manage and interpret high volumes of data.
5. High level written communication skills and proficiency in report writing.
6. Strong liaison, representational and interpersonal skills, including an ability to contribute effectively as a member of a team.
7. High level organisational skills, including the ability to direct effort to areas of greatest potential return.
8. Ability to confidently and effectively deliver training.
Highly Desirable
Spanish language skills
Selection Criteria
(Please limit responses to 350 words per criterion)
1. Provide an example where you demonstrated well developed research, analytical and report writing skills which focused on an outcome in a work environment.
In your answer please include:
• What was your role?
• What was the situation?
• What research did you undertake?
• In what form did the report take?
• What was the outcome for your work area?
2. Provide an example where you demonstrated high level organisational skills managing a high volume workload with competing priorities.
In your answer please include:
• What was the situation?
• What were the competing priorities?
• What strategies did you use to manage the situation?
• What was the outcome?
3. Provide an example where you have employed effective liaison skills with an external stakeholder to achieve a positive outcome.
In your answer please include:
• What was the situation?
• What were the skills you employed?
• What was the outcome achieved?
• How you would use this experience in an environment where your stakeholders are in diverse locations and face to face interaction is limited.