Welcome to the Embassy of Australia for Santiago and Ecuador
Read the welcome message from the Ambassador, Andrew Martin. Also, find general information about the bilateral relation between Australia and the accredited countries: Chile and Ecuador.
End of year closure dates
The Australian Embassy will be closed on 25, 26, 27, 31 December 2024, and 1 January 2025.
The Consular Section will maintain remote consular assistance during 23, 24 and 30 December. In-person assistance can be provided only in emergencies such as having the Australian passport stolen/lost with a departing flight in the coming days. If this is your case, please email [email protected].
If you require consular assistance during the Embassy’s closure days, you can contact the Consular Emergency Centre in Australia on +61 2 6261 3305.
Travel Advice for Ecuador
The travel advice for Ecuador has been updated.
For Australians in Ecuador, the Honorary Consulate in Guayaquil is available at:
- Address: Samborondón Plaza Building, 4th floor, office # 410. Km. 1.5 Via Samborondón, Samborondón, Guayas, Ecuador.
- Phone: (+593) 9 5981 1614, Monday to Friday 8am to 1pm and 1:30pm to 4:30pm local time.
You can also seek assistance Consular Section at the Australian Embassy in Santiago via email: [email protected], and phone: (+56) 2 2550 3500 - “Consular” option.
The Canadian Embassy also provides consular assistance to Australians in Ecuador. Their contact details are:
- Address: Av. Amazonas 4153 and Union Nacional de Periodistas, Eurocentre Building, 3rd Floor, Quito, Ecuador
- Phone: (+011 593) 2 2455 499
- Email: [email protected]
- Website: www.canadainternational.gc.ca/ecuador-equateur/
In December 2023, the Department of Home Affairs and the Australian Border Force commenced a silent trial of Chilean passports in Australia’s SmartGates to allow Chilean citizens to automatically travel through passport control without needing to line up to speak with a migration officer. SmartGates are an automated border and passport control point that use biometric technology and ePassports to confirm a traveller’s identity and visa status.
The Australian Government is pleased to share that as of June 2024, due to the success of the silent trial, SmartGate is now publically open to all Chilean ePassport holders. We encourage Chilean passport holders to use the SmartGates for a quick and secure way to enter and depart Australia.
