General information

 

The Australian Embassy continues to offer passport services and consular during the Coronavirus (COVID-19) pandemic.

 

However because of the COVID19 pandemic and protective measures for the public and Embassy staff, you will  need to make a prior appointment. 

 

Appointments are available on Mondays and Wednesdays (9am-12.30pm).

 

To request your appointment, please email [email protected] with the details of your case.

 

 

Visiting the Embassy Office

• You must have an appointment to visit our Embassy office.
• If you have a fever, cough or any COVID-19 symptoms, please reschedule your appointment.  Please do not attend our offices if you are ill or if you have had recent exposure to someone who is ill.
• Please do not bring friends or family members to your appointment.  If you are applying for a child passport, both parents are welcome to attend. 
• Please arrive as close to your appointment time as possible.  Security arrangements at some locations do not allow you to enter the building prior to your appointment time. 
• You must bring and wear a mask.  We will ask you to remove your mask briefly to confirm your identity.
• You may be asked to wash or sanitise your hands before commencing your interview.

 

 

Passports

 

All Australian citizens must lodge their passport application in person.  We are not able to accept applications by mail or courier.   Please visit our passport website (www.passports.gov.au) to complete the application on-line and/or confirm what original documents will be required when lodging the application.

Please note that child applications must be lodged in person by a parent or person with legal parental responsibility for the child.

 

PASSPORT TURNAROUND TIMEFRAME:

All full validity passports are issued by the Passport Production Centre in Canberra.  The turnaround time is 10 business days for the issue of a new passport, plus an extra 10-15 days mailing time via DHL courier services (restrictions due to COVID19 may delay the mailing time).

We strongly recommend not to make travel arrangements until your new Australian passport has been issued and delivered.

 

INCOMPLETE APPLICATIONS OR WITH MISSING DOCUMENTS, WILL NOT BE RECEIVED.

 

 

Child (and first adult) passport requirements:

• Complete application form (found at www.passports.gov.au and at the Embassy)
• Proof of Australian Citizenship. (Information in Confirming your Australian citizenship)
• If not born in Australia: Certificate of birth apostilled (if NOT IN English, an official translation needs to be performed and then have the translation apostilled by the relevant Ministry of Foreign Affairs).
• Proof of ID documents (information in Identity Documents).
• For minors: parents’ IDs (as per Identity Documents including Australian passports).
• Photos according to the standards in this link: Passport Photo Guidelines. (Mr. Juan Gomez has taken photos for previous passports. He is found in Av. Providencia 2198, Local 2, Santiago).
• For information, visit Overseas – quick guide to applying for a passport.

 

Passport renewal requirements:

• You are eligible for the streamlined renewal process if you are an Australian citizen aged 18 years or older, and you have and can present your most recent Australian passport that:
  • was issued when you were 16 years of age or older (if you are 16 or 17, you still need parent’s consent), and
  • was valid for at least two years when issued, and
  • was issued in your current name, date of birth, place of birth and sex, and
  • is current or expired less than three years ago, and
  • was not cancelled (for example, was not reported lost or stolen).

• Visit Passport renewal for the information.
• A guarantor is not required if you are eligible for a renewal.

 

To verify the fee for passports produced overseas, visit Passport fees. Consider that he currency exchange rate may be different to the market’s rate.

 

Once you have all the required documents, including the photo, you can request your passport interview by emailing [email protected].

 

 

Notarials

 

We are able to perform a series of notarial services. Email [email protected] to discuss your case.

 

Our services include: Apostille original official Australian documents; certify copies of Australian documents (or documents to be used in Australia); and witness the signature of documents to be used in Australia.