Embajada de Australia

Passport and Notarial Services



To meet the requirement for COVID-19 safe work practices, we provide passport and notarial services by prior appointment. Spaces are limited so to request yours, email [email protected].

If you require emergency passport services or urgent consular services, please mark your email as “EMERGENCY” in the email subject line to assist us to prioritise queries.

  • For consular emergencies, you can call the 24/7 Consular Emergency Centre in Australia (+61 2 6261 3305).
  • For any other matter, please contact [email protected].

Due to ongoing health measures in parts of the Santiago Metropolitan Region, our ability to provide consular, passport and notarial services may be restricted. 


General information


The Australian Embassy continues to offer passport services and consular during the Coronavirus (COVID-19) pandemic.


However because of the COVID19 pandemic and protective measures for the public and Embassy staff, you will  need to make a prior appointment. 


Appointments are available on Mondays and Wednesdays (9am-12.30pm).


To request your appointment, please email [email protected] with the details of your case.



Visiting the Embassy Office

  • You must have an appointment to visit our Embassy office.
  • If you have a fever, cough or any COVID-19 symptoms, please reschedule your appointment.  Please do not attend our offices if you are ill or if you have had recent exposure to someone who is ill.
  • Please do not bring friends or family members to your appointment.  If you are applying for a child passport, both parents are welcome to attend. 
  • Please arrive as close to your appointment time as possible.  Security arrangements at some locations do not allow you to enter the building prior to your appointment time. 
  • You must bring and wear a mask.  We will ask you to remove your mask briefly to confirm your identity.
  • You may be asked to wash or sanitise your hands before commencing your interview.





All Australian citizens must lodge their passport application in person.  We are not able to accept applications by mail or courier.   Please visit our passport website (www.passports.gov.au) to complete the application on-line and/or confirm what original documents will be required when lodging the application.

Please note that child applications must be lodged in person by a parent or person with legal parental responsibility for the child.



All full validity passports are issued by the Passport Production Centre in Canberra.  The turnaround time is 10 business days for the issue of a new passport, plus an extra 10-15 days mailing time via DHL courier services (restrictions due to COVID19 may delay the mailing time).

We strongly recommend not to make travel arrangements until your new Australian passport has been issued and delivered.





Child (and first adult) passport requirements:


Passport renewal requirements:

  • You are eligible for the streamlined renewal process if you are an Australian citizen aged 18 years or older, and you have and can present your most recent Australian passport that:
    • was issued when you were 16 years of age or older (if you are 16 or 17, you still need parent’s consent), and
    • was valid for at least two years when issued, and
    • was issued in your current name, date of birth, place of birth and sex, and
    • is current or expired less than three years ago, and
    • was not cancelled (for example, was not reported lost or stolen).
  • Visit Passport renewal for the information.
  • A guarantor is not required if you are eligible for a renewal.


To verify the fee for passports produced overseas, visit Passport fees. Consider that he currency exchange rate may be different to the market’s rate.


Once you have all the required documents, including the photo, you can request your passport interview by emailing [email protected].





We are able to perform a series of notarial services. Email [email protected] to discuss your case.


Our services include: Apostille original official Australian documents; certify copies of Australian documents (or documents to be used in Australia); and witness the signature of documents to be used in Australia.