VISA OFFICER – LEVEL 1
The Immigration Section requires fully bilingual (spoken and written English and Spanish) candidates for full-time Visa Officer Positions.
If you are interested in applying please ensure you follow these instructions:
• Attach an application addressing the Selection Criteria (see below) your current CV in English – must include the name and contact details of a current or former employer who is prepared to provide you with a reference.
• Applications must not be longer than 3 pages.
• Send your application and CV - marked “Job Application”- by email to [email protected]
• Applications must be received by 17:00 hours (local time) on 5 July 2010.
• If you do not adhere to these instructions, your application may not be accepted.
Please note:
• Only shortlisted candidates will be contacted.
• These are locally-engaged positions. This means that applicants must have the right to live and work in Chile, and the Embassy will not arrange visas or work permits.
• Successful candidates will be offered long-term temporary contracts.
• The successful candidates will be expected to commence shortly after selection.
VISA OFFICER – LEVEL 1
Position Description
Visa Officers are responsible for making visa decisions in accordance with Australian migration laws. Visa Officers deliver accurate, timely and high quality service and information to clients in accordance with departmental service standards. They also apply high ethical standards and a high level of judgement in making visa decisions. Visa Officers work as part of a team and manage high volume workloads with limited supervision. Occasionally, Visa Officers are required to attend training or work out of regular hours. Travel may also be required.
Duty Statement
• Make visa decisions in accordance with the Australian migration legislation, regulations and policy instructions.
• Prepare relevant documentation for all visa decisions and accurately record them on departmental systems.
• Manage a high volume workload with limited supervision to ensure service standards are met. This includes meeting expected performance standards in relation to productivity and quality.
• Liaise with clients, and a diverse range of stakeholders and other departmental offices on visa processing matters.
• Work collaboratively within a team environment to deliver a high quality service to ensure client and visa outcomes are met.
• Escalate urgent and sensitive cases to an Australian-based officer and/or direct supervisor as necessary.
SELECTION CRITERIA
Please address the following criteria in your application and provide an example that illustrates how you meet each criterion. You do not need to address the Desirable Criteria if it does not apply to you. Applications must not be longer than 3 pages.
Essential Criteria
1. Excellent written and oral communication skills in English and Spanish.
2. Ability to exercise sound judgement and analytical skills in making visa decisions including the ability to interpret and apply legislation to individual cases.
3. Proven ability to work independently to manage own workload and meet deadlines. This includes very good organisational skills and the ability to manage competing priorities.
4. Proven ability to provide excellent client service including the ability to liaise effectively with clients and stakeholders to achieve the resolution of an issue.
5. Proven ability to work effectively as a member of a team and contribute to overall team goals.
6. Excellent computer skills in Word, Excel and other applications and the ability to learn and effectively use new IT systems.
Desirable Criteria (if applicable)
7. Relevant tertiary qualifications.
8. Experience in decision making within a legal framework.
Visa Officer
Salary and conditions
Gross monthly salary Up to 959,094 Chilean Pesos depending on skills and experience. Employee contributions to health and pension funds will be deducted from the salary and paid by the Embassy.
Monthly meal allowance 60,000 pesos
Taxes The Embassy does not declare nor arrange payment of income tax for employees. This is the responsibility of the employee as specified in the Embassy’s Conditions of Service Handbook.
Working hours 37 hours 30 minutes a week
8:30 – 12:30 and 13:30 – 17:00
Vacations 3 weeks (15 working days) per year
Public holidays 13 days (mostly Chilean but also some Australian)