LES Position Description
|
AGENCY |
Department of Home Affairs |
|
POSITION NUMBER |
SCLAA001 |
|
POSITION TITLE |
Office and Integrity Manager |
|
CLASSIFICATION |
LE5 |
|
SECTION |
Home Affairs |
|
REPORTS TO (TITLE) |
Senior Migration Officer (SMO) |
|
EMPLOYMENT TYPE |
Ongoing |
About The Department of Home Affairs
The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.
Immigration Programs Division delivers the permanent migration and temporary visa programs to maximise the long term economic and social benefits to Australia across the Skilled, Family and Resident Return visa programs, and through Temporary entry to support tourism, education and international relations.
About the position
Under limited direction, the Office Manager is responsible for ensuring the Santiago Home Affairs office operations run smoothly. The Office Manager also has a role to support visa integrity work across the Americas Region through detecting, investigating and analysing fraud and criminal exploitation of the migration program.
The Office Manager is responsible for assisting visa decision makers to understand and respond to risk in the visa caseload, and works closely with officers in the Americas Region. The position may require some travel outside of Santiago de Chile. Support to the other roles and colleagues may be required
Key responsibilities of the position include but are not limited to:
- Oversee the HA finances, and assist in managing office procurement and property, to ensure optimal business operations and respond to requests for information and prepare reports, undertaking consultation as needed.
- Monitor and update information resources to support organisational responsiveness and optimal business operations.
- Contribute to leadership team activities and provide direct input on reforms to operations, policy and business processes.
- Develop, strengthen and maintain relationships with internal and external stakeholders, including posts in the Americas region, service delivery partners, and Department of Foreign Affairs and HA colleagues in other offices ensuring client enquiries are handled in a timely and sensitive manner.
- Monitor performance data, implement risk mitigation strategies, and provide advice and high-quality input to reporting.
- Assist in quality assurance tasks to ensure team members are following the prescribed procedures and that the relevant legislation is being followed.
- Conduct investigations, reports, interviews, and analysis in relation to fraud and criminality.
- Provide informed advice and support with complex cases, country information and caseload assurance.
- Manage and undertake integrity operations related to visa and identity fraud including assisting with verification, as required.
Required Qualifications/Experience/Knowledge/Skills
- A qualification in a relevant field is desirable but not mandatory.
- Previous experience in a relevant field is desirable but not mandatory.
- Highly developed written and verbal communication skills in English and Spanish.
- Excellent level of interpersonal and liaison skills, including client-service skills, composure and cultural sensitivity when interacting with clients of various cultures.
- Demonstrated resilience and able to work and adjust to a quickly changing operating environment, including flexibility, reliability, adaptability, initiative and resourcefulness.
- Demonstrated ability to develop and nurture productive working relationships.
- High level IT proficiency and literacy, particularly of Microsoft Office applications and email/internet.
- Demonstrated capacity, or the ability to quickly learn, to interpret and apply complex legislation, policy and guidelines.
- Ability to resolve sensitive and complex issues under limited direction.
- Self-motivated, organised and demonstrated ability to work quickly and independently.
- Demonstrated ability to lead, develop and manage individuals and teams, including skills to manage performance-related issues.
- Experience in fraud detection, investigations and analysis.