Australia has a universal visa system. This means that all non-Australian citizens require a visa to enter or stay in Australia. You must have a visa before you travel to Australia. We do not recommend booking flights or making travel commitments until you have a valid visa to travel to Australia. The Department of Home Affairs will not be liable for any financial loss incurred by travellers unable to obtain a visa before their intended travel date.
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Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.
If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.
We also encourage you to review supporting information in English or Spanish at:
Global Service Centre
If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9am to 5pm your local time.
International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.
Using an interpreter
When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.
Alternatively, a TIS interpreter can also be engaged directly via:
- TIS website: Search | Translating and Interpreting Service (TIS National) or
- Home Affairs website See: Family and friends helping with your application
Global visa processing times indicate how early travellers should apply for a visa. Actual processing times are subject to a number of factors including whether an application includes all necessary supporting documents, how promptly applicants respond to requests for additional information, the time of the year, and other variables. As stated above, we do not recommend booking your travel to Australia until you have obtained a visa.
Australian visas do not have passport labels. Present your passport and visa grant notification letter at the airport when you check in to travel. You can check your visa details, including validity and conditions, online using VEVO. As your visa is linked to your passport, notify the department if you obtain a new passport.
If you are unable to locate information on the Department of Home Affairs website or your case requires urgent processing due to compassionate or compelling reasons, you may telephone the Global Service Centre in Australia on +61 2 6196 0196. International call charges apply.
If you require assistance, refer to who can help with your application. If you wish to appoint a migration agent to act on your behalf, complete and upload to your ImmiAccount Form 956. If you wish to appoint any other person to receive correspondence on your behalf, complete and upload to your ImmiAccount Form 956A.
We encourage agents representing visa or citizenship applicants from Bolivia, Chile, Colombia, Ecuador Peru and Venezuela to subscribe to our MailChimp distribution list to receive tips, news and invitations to webinars. Sign up here.
Compliments, complaints and suggestions
Your feedback is valuable to the Department of Home Affairs. The department use your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.
Allegations related to suspicious border activities
If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime. You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.
Changing incorrect information in your application
Departmental offices outside of Australia (includes Health, Character and Biometrics information)
Last update: November 2023