Embassy of Australia

Consular Assistance

The Australian Embassy in Chile is responsible for providing consular assistance to Australians in Chile and Ecuador.  We assist Australians overseas within the limits of the Consular Service Charter.

Our capacity to assist is influenced by local laws and conditions, international rules governing consular work, and by the cooperation offered by persons and organisations.   

Remember, all Australian citizens are expected to take personal responsibility for their own travel, safety, financial and behaviour choices overseas.  This includes obeying laws of the country you are visiting.  More information is available on www.smartraveller.gov.au.

Consular assistance in Chile

The Australian Embassy:

  • Address: Isidora Goyenechea 3621, 13th Floor, Las Condes, Santiago de Chile
  • Telephone: +56 2 2550 3500
  • E-mail: [email protected] (not for Visa Enquiries)
  • Public Hours: Mondays, Tuesdays, Wednesdays and Fridays from 09.00am to 12.30pm, with previously booked appointment
  • For consular emergencies outside working hours (9-5pm), you can call the 24/7 Consular Emergency Centre in Australia Phone +61 2 6261 3305.

NOTE: Passport and notarial services are provided by appointment only. To make an appointment, use the Embassy Appointment Booking System.


Consular assistance in Ecuador


Honorary Consulate in Guayaquil:

Australia does not have an embassy in Ecuador. Australia's Honorary Consulate in Guayaquil, Ecuador, is headed by an Honorary Consul, and provides limited consular assistance to Australian citizens, including Provisional Travel Documents, but does not include the issue of Australian passports.  Visit Smartraveller.gov.au for the Guayaquil Consulate's contact information.

  • Address: Samborondón Plaza Building, 4th floor, office # 410. Km. 1.5 Via Samborondón, Samborondón, Guayas, Ecuador.
  • Telephone: (+593) 9 5981 1614
  • E-mail: [email protected] (not for Visa Enquiries)
  • Public Hours: Monday to Friday from 8am to 1pm, and 1:30pm to 4:30pm
  • For consular emergencies, you can call the 24/7 Consular Emergency Centre in Australia Phone +61 2 6261 3305.


Canadian Embassy in Quito:

By agreement between the Canadian and Australian governments, the Canadian Embassy in Quito provides consular assistance to Australians in Ecuador. This service includes the issuance of Provisional Travel Documents.


Other useful consular resources

  • Smartraveller, the Australian Government\'s travel advisory and consular information service for travel advisories and information to assist you while travelling overseas.
  • Passport services